|Date and time||Section||Details||Action taken|
|21 Jul 2018||507||There is a group of about twelve young women moving around the building, taking photographs of themselves. Security is unaware of who they are, and who let them in?|
|01 Jul 2018||I forgot to mention in the survey it might be nice to give the security people a bonus at the end of the year. We think their service is excellent.|
This will be taken into account in the analysis of the survey - thank you
|30 Jun 2018|
(About a broadcast email on 29 June 2018, urging owners and others to respond to the 2018 Community Survey)
I don’t know who wrote the content of this email but I find the tone incredibly patronising and borderline insulting.
2 weeks? Do you not understand that many owners are incredibly busy people and that this time frame is nothing in a busy corporate persons life. “Come on, people”? This is not Suzelle DIY.
May I suggest a slightly different tone. And s very large helping of customer service training for whom ever felt they were in a position to send such a rude and badly thought out response.
Remind people, encourage people, do it in a positive way.
This email was signed off as from 'The Management Office', but it was not, it was from me - Andy Bytheway - your chairman. It represented my personal views (which have not changed). I have apologised to the office and mirrored that apology temporarily on the front page of the web site.
Future broadcast emails will properly indicate the source.
|25 Jun 2018|
Just want to let you know our geyser burst today (we think). We turned off the water and geyser switch. We are only able to get a plumber first thing in the morning.
|Yes, the insurance policy does cover you but with an excess that you will have to pay, depending on the circumstances.|
|06 Jun 2018|
I see more and more dogs in the building. As much as I love them, I never considered getting one as I thought they were not allowed. The rules & regulations I have do mention that they are allowed, but only by special agreement from the body corporate. Is this the case? There must be a dog on each floor of the building now, some being well behaved, others.. not so much, as we hear them barking from the atrium. Moreover, jack russels and yorkshires are quite "acceptable" in a loft, but what about terriers and labradors?
I saw 2 dogs in 2 days, one black labrador that exited from Parliament St with its owner yesterday afternoon (can easily be checked with the camera in front of the lifts), and another (average size, breed unknown) this evening on the 3rd floor on the red route while taking the stairs to go to the gym, and indeed I am not talking about the small dogs that stay in a basket. Of course I didn't check/ask about which apartment the people were staying in, but can't help noticing more and more, and definitely not small, which saddens me as I am a dog lover (used to have 12 German shepherds on my property) and would never have anything bigger than a terrier in a building like ours.
The larger dog that you saw was a mixed breed dog from apartment 105 and has been given permission by the trustees for a two/three month stay whilst the owner is having alterations done to their house ....
|24 Apr 2018|
I just want to acknowledge the exceptional assistance provided by Mutual Heights security staff, at the end of last year, when I had an accident and had to be rushed to Christiaan Barnard Hospital Accident and Emergency Department. You guys really rose to the occasion (it was the day when the streets were closed for the switching on of the Christmas Lights) and I am grateful. Don't know what would have happened without you.
I'm sorry it took me so long to acknowledge your help publically. I should have done this earlier!
Security company has been thanked.
|04 Apr 2018|
On Thursday night around 22:45, I returned from dinner in an Uber, and walking into the main entrance of the building, I was ambushed and my cell phone stolen.
Security tried their best and tried to pursue the suspect, but I think it is quite unfortunate that the person was so brazen (and was able to be) that he literally walked into the building behind me. The incident happened on the first landing coming up the stairs in front of the Concierge desk.
Security report that they immediately gave chase, all the way into the railway station, where they lost him.
Building management have spoken to Vizual head office and have advised that in future at night security will need to be posted at the front stairway door leading into the building, not up at the desk area unless needed there. The roaming security will need to be vigilant around the main entrance area. The area manager of Vizual will also make more night inspections and check to see that all is as it should be. Mo Hendricks at the CCID (who is concerned with any problems in this area) has been informed.
|20 Jan 2018||609|
The occupants of apartment 609 have been reported to be flicking burning cigarettes out of their windows. Last night alone 4 cigarettes were seen coming out of the window. We're sure he rents and isn't even supposed to be smoking in the apartment. This is a major safety concern with our balcony being below him, and also the fact that we have to pray it's doesn't cause a fire and constantly clean up his mess.
Thsis is irresponsible and disrespectful.
The owner and others known to be associated with this apartment have been instructed to ensure this ceases forthwith. Trustees will review the evidence to date, and take further action as appropriate. The owner is already warned that there will be penalties if the problem continues.
|06 Nov 2017||8 (BkHall)|
I'm taking this opportunity to write about the Banking Hall and the festivities that occurred there last weekend. [The occupant of my apartment] informed me that she tried to oppose the closing time (2am!) but was told by Moira that the space is zoned G7 and that the City of Cape Town approved the timeframe. The space was basically used for a trance party. She had to vacate the flat to sleep somewhere else as the noise was unbearable.
I find the whole event unacceptable and want to know what the body corporate is doing to stop this kind of misuse of the space in a building that is predominantly residential. If this is not dealt with speedily it will impact on the value of the properties on the levels affected by the noise and trashy appearance and use of the space.
I have never lodged a complaint to the BC as I have always prided myself in the fact that Mutual Heights is beautifully managed but this definitely warrant strong opposition.
The complainant has been informed of the extensive efforts of the trustees and managing agents to understand and manage the compliancy issues, having regard to all the body corporate, city and legal requirements. Any evidence that is available about excessive noise or unacceptable behaviour must be collected and provided to the office.
|01 Nov 2017|
There was more noise made by some short term tenants again ... Maybe an idea would be for Afribode to have clear rules or whatever on a noticeboard in the units as people walked in. When people talk loudly (and scream across the atrium at their friend in the apartment across the way) it reverberates like you cannot believe.
This report has been communicated to Afribode. There is no direct evidence that this instance arose from one of their short-stay visitors, but the suggestion is now available for their comments. Updates will follow.
|31 Oct 2017||8 (BkHall)|
I just wanted to add my comments regarding the possible new events company in the banking hall.
Based on past experiences with how parties and events have been run in the banking hall - it's generally not the most professional bunch. They generally go on after 12 and the music choice is hilariously terrible and loud enough to rattle my windows ! ( my flat is on the first floor)
I expect this new company to be exactly the same.
I am really against this new proposal - I dont trust the company to stick to our rules. I do not approve of the attempt to cover up the glass in the passage way. It's already a dark corridor - the glass helps the natural light and allows us to save electricity by turning off the lights. From a heritage and visual aspect - the glass/design is a vital part of what makes these flats appealing. I think making permanent changes to the internal design just for monthly parties isn't beneficial for residents.
Anyway, this is long winded but essentially I am just writing to say - I don't support it.
Moira Johnston has provided some explanatory notes about the approach they are taking to their business which should help. You can see them here.
|31 Oct 2017||8 (BkHall)|
[Regarding the Halloween Party] – I moved out for the night due to the event. To add: the building smelt like a bar when I arrived on Sunday morning – I am not sure what the law is exactly but people are not allowed to smoke within x meters of a blg entrance – this needs to be enforced for any events.
Moira replies: The CCID as well as the fire department were there on the night and said that we were completely compliant – the CCID spoke to Colin and said that they had no issue with the smokers outside the front entrance. However, I mentioned to Colin that I didn’t think it looked great or would be nice for residents to come to, and that we’d like to be able to send smokers out of the side entrance on Parliament street to avoid this unsightly spectacle. We are waiting for feedback as this request was previously denied.
|02 Oct 2017||8 (BkHall)|
There is currently a crew of people moving items into the building and in front of Flat M15. I intially heard them after 8 on Sunday 1st October.
I was woken by loud voices, banging noises etc. at 00:50 am.
It is unacceptable that this is allowed at this time of the night.
All the activity is in front of my flat.
This is the first incident concerning noise and disturbance since 'EventRoom' took over the management and operation of the Banking Hall, as an events venue. The management office is dealing with this.
|23 Sep 2017||413||The short term lets in unit 413 are becoming a problem. The noise – loud shouting and screaming, loud music and partying in the corridor area are causing intolerable disturbance late at night. Reported to security who attended to problem and noise abated for a short while but soon increased again.|
The registered owner has been requested to deal with this problem and the building management are investigating. [Update] The owner responded without delay authorising that these tenants be told they must leave if there were any further disturbance. This apartment is managed by Afribode and we are reviewing the way that these short-lets are managed. The visitor registration facilities on this web site are a step in the right direction.
|21 Sep 2017||It worries me that the window cleaners walk on the 4th floor walkway roof. They do walk on the metal connection above the wooden beam and not on the plastic roof itself, but it is definitely not safe and they have been walking up and down there so often that the structure is most likely not so safe anymore. I have warned them several times. If they continue to use the roof, I suggest you order the company to install a safety line for the guys to clip into. It is quite a long drop if the roof collapses.|
The window cleaning contractor has been requested to ensure that cleaners do not work without safety lines.
|30 Jan 2017||607||I had a disturbing incident on Friday 03 Feb, at approximately 16:45.|
I was upstairs in my loft, when I heard a disturbance downstairs - to find a strange woman looking through my belongings. She had let herself in - as my door was open (to get a draught flowing through to alleviate the heat!)
When I confronted her she looked shocked- probably thought no one was home. I asked her what she was doing in the apartment but she couldn't give me any answer. I asked her to leave, and as soon as I looked outside she had already vanished.
I reported it to security, but the man on duty was not very helpful - I was hoping they'd look for her immediately as I gave a detailed description. I went to check with the security guard on duty after him, but he had no idea that I had reported this...
Description of intruder:
She is about 1.7m tall, very thin (emaciated), straight black hair tied up, Cape coloured, dark skin tone, lots of prominent (visible) South African prison-style tattoos- one across her back saying 'AMERICO' in all caps.
She was wearing pants, a tank top and a checked shirt tied around her waist.
My best guess is that she is a sex worker and was let in (but not escorted out) of the building. We have many more Air BnB tenants now, including the apartment next door to me (607) where she may have come from? [I have noticed other sex workers in the building on other occasions too- but they were escorted out]
Can we please warn tenants or let security know that guests MUST sign out too?
Or I can offer to do a sketch + description of her to be kept with security, so they won't let her in again?
The Management Office has things in hand - the incident was recorded in the book and security are already aware of the problems with this unit (607).
Last updated: |
18 July 2018
Web site developed and curated by PPP
Copyright © 2018, The Trustees and Managing Agents
of the Mutual Heights Body Corporate